IT Professional Specializing in Technical Assistance
FlyingWeb, a leading provider of speed optimization solutions for WordPress, is currently seeking a WordPress Technical Support Specialist to join their team. This remote position offers a unique opportunity to specialize in performance optimization, focusing on FlyingWeb's products, FlyingPress and FlyingCDN.
### Role and Responsibilities
In this role, you will provide technical support to users of FlyingPress and FlyingCDN, troubleshooting and resolving performance issues by identifying root causes. You will collaborate with the development team for bug reporting and suggesting new features. Creating and maintaining support documentation and tutorials is also a key part of the role, as is engaging with the broader WordPress community, offering insights and assistance.
### Requirements
Candidates should have prior experience in WordPress support or development, a strong understanding of web performance optimization specifically for WordPress, and proficiency with web technologies such as HTML, CSS, JavaScript, and PHP. Familiarity with popular WordPress plugins and themes is necessary, as is experience using debugging tools and knowledge of web hosting environments. Strong problem-solving capabilities and effective communication skills are essential. Familiarity with CDN (Content Delivery Network) and DNS (Domain Name System) is expected.
### Work Conditions and Benefits
This is a fully remote position with flexible working hours, offering a competitive salary along with benefits. The schedule is full-time, requiring 40 hours per week. There is also an opportunity for professional growth in the field of web performance optimization.
### Application Process
Interested candidates are encouraged to apply through the official WordPress jobs site, where they can submit their application and resume for FlyingWeb's consideration. This role is ideal for someone looking to specialize in performance optimization for WordPress, particularly using FlyingWeb’s products FlyingPress and FlyingCDN, combining technical support work with active contribution to product development and community engagement.
- To excel in this remote WordPress Technical Support Specialist role at FlyingWeb, you'll need a strong background in WordPress education-and-self-development, with a focus on career-development in the field of web performance optimization using technology such as HTML, CSS, JavaScript, and PHP.
- As part of your responsibilities, you'll not only provide technical support for FlyingWeb's products FlyingPress and FlyingCDN, but also collaborate with the development team, engaging with the broader WordPress community, and creating support documentation – all with the goal of specializing in performance optimization technology.
